Banquet Server - Fox Sports Midwest Live!

Posted Date 1 month ago(1/16/2018 3:14 PM)
Job ID
2016-2998
Location
US-MO-St. Louis
Venue Name
Fox Sports Midwest Live!
Type
Regular Full-Time

Overview

Fox Sports is part of LIVE!, the premier dining and entertainment Districts in the U.S.   At the heart of Ballpark Village, FOX Sports Midwest Live! is  a central gathering place and plaza with a 20,000 square foot entertainment marketplace that features a world class audio-video presentation including a 40-foot diagonal LED screen above a stage, providing St. Louis sports fans with the best sports viewing experiences in the country. Apply today to join the Fox Sports team with unlimited opportunities within LIVE! concepts. 

 

We are currently looking for Banquet Servers.

Responsibilities

Oversee the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions.  Maintain quality, service and operating standards as established by the venue to ensure quality and consistency.

 

  • Supervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work.  Communicate and enforce policies and procedures. 
  • Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.  Alert management of potentially serious issues.
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
  • Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.  Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups.  Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper      layout.
  • Meet with Kitchen Staff to review scheduled groups’ menu.  Ensure agreement of delivery times, amounts, and arrangements. Coordinate any AV equipment, or other technical needs
  • Ensure guests are greeted upon arrival.  Respond to guest requests and complaints in a prompt and professional manner.  Establish and implement appropriate service recovery guidelines according to in order to ensure total guest satisfaction. 
  • Review guest check with client after function and obtain signature.
  • Maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted.  Establish par levels for supplies and equipment.
  • Control departmental labor and expenses.  Provide input into the preparation of the annual departmental operating budget. 
  • Ensure that equipment is prepared for the following day’s work.  Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis.  Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

Qualifications

Some college or advanced food and beverage operations training and two years’ experience in banquets or food and beverage operations, including one year supervisory experience, or an equivalent combination of education and experience.  Must speak fluent English.

 

This job requires ability to perform the following:

    •       Carrying or lifting items weighing up to 50 pounds.

    •       Moving about the function areas.

    •       Handling objects.

    •       Bending, stooping, standing, and kneeling.

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