At the heart of Ballpark Village will be a central gathering place and plaza known as FOX Sports Midwest Live!. FOX Sports Midwest Live! is a 20,000 square foot entertainment marketplace that will feature a world class audio-video presentation including a 40-foot diagonal LED screen above a stage, providing St. Louis sports fans with the best sports viewing experiences in the country and enhancing live events with immersive audio and video.
Manage all aspects of the venues food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.
•Supervise day-to-day activities of one or more food and/or beverage outlets. Plan and organize work. Communicate and enforce policies and procedures.
•Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
•Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
•Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
•Create innovative programs and promotions to market special menu items, increase sales, and increase guest patronage. Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.
•Monitor performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.
•Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.
•Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s). Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s).
•Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis. Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
High school diploma or equivalent and at least 1-2 years restaurant management experience in a full service outlet or similar setting. Hospitality Management Degree or some college preferred.
This job requires ability to perform the following:
•Carrying or lifting items weighing up to 50 pounds.
•Moving about the outlet(s).
•Handling, objects, products.
•Bending, standing, stooping, and kneeling.
•May be required to work nights, weekend and/or holidays.